This Privacy Policy describes how divinationpathbyhema.com (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information of users (“you” or “users”) who visit our website and use our services.

1. Information We Collect

We collect the following types of personal information:

• Contact Information: This includes your name, email address, phone number, and address, which you may provide when registering an account, booking a service, filling out a contact form, or contacting customer support.  
• Payment Information: When you make a purchase, we collect necessary payment details, which may include credit card information, UPI details, or PayPal information. Please note that payment processing is often handled by third-party payment processors with their own security measures. We do not directly store your full credit card details on our servers.
• Information Provided During Readings or Consultations: This may include notes taken during sessions and audio or video recordings if you have provided your explicit consent for such recordings.
• Information Provided Through Contact Forms and Customer Support Inquiries: This includes any information you provide when you reach out to us for support or through contact forms on our website.
• Information Collected Through Cookies and Similar Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities on our website, such as your IP address, browser type, operating system, device information, pages visited, and time spent on the site.  

How We Collect Information:

• Directly from You: We collect information directly from you when you:
  • Register for an account.
  • Purchase a service or product.
  • Book an appointment.
  • Fill out a form on our website.
  • Contact us via email, phone, or customer support form.
  • Provide consent for audio or video recordings.
• Automatically: We automatically collect certain information as you interact with our website through cookies and server logs.
• From Third Parties: We may receive information from third-party payment processors to confirm payment for your purchases.

We do not knowingly collect any sensitive personal information as defined under applicable laws. If any such information is shared during readings or consultations, it is treated with utmost confidentiality and respect.

2. Use of Your Information

We use your personal information for the following purposes:

• To Provide Services: To fulfill your requests for tarot readings, Karmic healing, Akashic Records, astrology, spiritual guidance, and to process your bookings and payments.
• To Manage User Accounts: To create and manage your account on our website, if applicable.
• To Communicate with You: To send you appointment confirmations, updates about your services, respond to your inquiries, and provide customer support.
• To Personalize User Experience: To tailor our website content and recommendations to your interests and preferences.
• To Improve Our Website and Services: To analyze website usage and user behavior to enhance our website design, functionality, and the quality of our services.
• For Security Purposes: To prevent fraud, protect the security and integrity of our website and services, and verify your identity.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Sharing of Your Information

We may share your personal information with the following categories of third parties:

• Service Providers: We share information with third-party service providers who assist us in operating our website and providing our services, including:
  • Payment Processors: To process your payments securely.
  • Email Marketing Services: To send you communications, if you have opted in to receive them.
  • Website Hosting Providers: To host and maintain our website.
  • Customer Support Platform Providers: To manage and respond to your inquiries.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.  

We do not share any anonymized or aggregated data with third parties.

International Transfer of Information:

Yes, your personal information may be transferred to and processed in countries other than India. When we transfer your personal information internationally, we will take appropriate safeguards to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include implementing standard contractual clauses approved by relevant authorities.  

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.  

The specific retention period may vary depending on the type of personal information and the purpose of processing. Generally, we will retain:  

• Account Information: For as long as your account is active or as needed to provide you with services.
• Payment Information: For as long as necessary to process the transaction and comply with financial regulations.
• Communication Records: For a reasonable period to manage inquiries and provide customer support.
• Website Usage Data: For a limited period for analytics and website improvement purposes.

We will determine the appropriate retention period based on legal requirements, our legitimate business needs, and your consent where applicable.

5. Data Security

We have implemented reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:  

• Secure Socket Layer (SSL) encryption for data transmitted between your browser and our servers.  
• Regular security assessments and updates to our systems and infrastructure.
• Restricted access to personal information to authorized personnel only.
• Employee training on data protection practices.

While we strive to protect your personal information, please understand that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.  

We use encryption for sensitive data, such as payment information, during transmission using secure protocols. Our third-party payment processors also employ their own security measures to protect your payment details.

In the event of a data breach, we will take appropriate steps to investigate and address the breach, including notifying affected users and relevant authorities in accordance with applicable laws.

6. Your Rights

Under applicable data protection laws, you may have the following rights regarding your personal information:  

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we have about you.  
• Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information under certain circumstances.  
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.  
• Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.  
• Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.  

Exercising Your Rights:

To exercise any of these rights, please contact us using the contact information provided in Section 11 below. We may require you to verify your identity before processing your request. We will respond to your request in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

Yes, we use cookies, web beacons, and other similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.  

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the basic functioning of our website and enable you to use its features, such as logging into secure areas.  
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our website’s performance and design.  
• Marketing Cookies: These cookies are used to track visitors across websites. They may be used to build a profile of your interests and show you relevant advertisements on other sites.  

Managing Your Cookie Preferences:

You can manage your cookie preferences through your web browser settings. Most browsers allow you to control cookies through their settings options. You can typically block or delete cookies, or set your browser to notify you when a cookie is being sent. Please note that blocking certain types of cookies may impact your experience on our website and limit the functionality available to you.  

We may also implement a cookie consent banner on our website to allow you to manage your preferences for non-essential cookies.

8. Third-Party Links

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit. This Privacy Policy applies only to our website, divinationpathbyhema.com.  

9. Children’s Privacy

Our website and services are generally directed towards individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under 18 without verifiable parental consent, we will take steps to delete that information from our records.  

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website. Where appropriate, we may also notify you via email.  

The “Last Updated” date at the top of this Privacy Policy indicates when the latest revisions were made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the posting of any changes constitutes your acceptance of the revised Privacy Policy.  

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:  

Email: divinationpathbyhema@gmail.com Phone: +91 89203 13421 Customer Support Form: [Contact Form]

Remember to replace the bracketed information with your specific details and consult with a legal professional to review and finalize this Privacy Policy to ensure it fully complies with all applicable data protection laws, Haryana, India, and any other relevant jurisdictions.